Level 3 - NZQA Ref: 2452

This qualification provides New Zealand business entities with people who have introductory business administration and technology skills working in a range of supervised general office administration roles. Graduates of this qualification will having general technical and administrative skills that can contribute to improving performance and productivity. Graduates will also be able to operate business technologies and perform a range of administrative tasks in a bi- and multi-cultural environment. 

3 Programme Options

There are three possible options to achieve the graduate outcomes of this qualification. If these three options do not suit your unique needs then select individual standards from the list below. You can then determine your own additional specific content to ensure your programme will meet the required qualification outcomes.

Gaining Programme

We have developed a separate technical specification to include in your programme approval documentation to help save time and ensure requirements are met.

Linking standards to qualification outcomes

Our technical specification clearly shows how each standard (or set of standards) directly links to each graduate outcome. This linkage is provided in detail where needed down to the level of ER, Explanatory Note etc.

Entry Requirements


Employment and/or community pathways

Graduates of this qualification will have the skills and knowledge to work or gain employment, in a wide range of supervised general office administration roles in a variety of sectors.
These may include: receptionist, data entry operator, front line customer service roles, call or contact centre operators, secretary, office support workers.

Pricing Options

Different price options are available based on the unit standards selected.  Contact us for a customised quote based on your unique needs.

Pathway from lower
level qualifications

This qualification may build on from:
National Certificate of Education Achievement (NCEA) Level 1, 2 or 3, or Foundation qualification including Computing.

Pathway to higher
level qualifications

New Zealand Certificate in Business (Administration and Technology) (Level 4)
New Zealand Certificate in Business (Accounting Support Services) (Level 4)
New Zealand Certificate in Business (First Line Management) (Level 4)
New Zealand Certificate in Business (Small Business) (Level 4)
New Zealand Certificate in Business (Introduction to Small Business) (Level 3)
New Zealand Certificate in Business (Introduction to Team Leadership) (Level 3)

Transition Information

This qualification replaces the National Certificate in Business Administration and Computing (Level 3) [Ref: 0633].

List of all Unit Standards   Level Credits
121                 Demonstrate and apply knowledge of office equipment and administration processes View details 2 5
122                 Provide office reception services View details 3 5
123                 Use office information, copying, and telecommunication systems View details 3 5
3494               Write minutes for a formal meeting View details 3 3
376                 Employ customer service techniques to accommodate customer behavioural styles in a workplace View details 3 2
9681               Contribute within a team or group which has an objective View details 3 3
29795             Apply ethical behaviour when using digital tools View details 3 5
29796             Collaborate effectively with others in a digital environment View details 3 7
29786             Produce a spreadsheet for organisational use View details 3 3
Word Processing
12886               Customise software features and create document templates for generic text and information management View details 3 6
108                    Apply text processing skills to produce business documents View details 3 5
112                    Produce business or organisational information using word processing functions View details 3 5
12887               Integrate text and images and manage multiple files for generic text and information management View details 3 6
29787               Produce and use a database to provide a solution for organisational use View details 3 3
Desktop Publishing
29792               Use a desktop publishing application to produce documents View details 3 4
Data integration (word processing, spreadsheet, and database)
29785               Use a word processing application to integrate images, spreadsheet and database data into documents View details 3 4